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The 5 Best Maid Agencies in Singapore 2020

  • The 5 Best Maid Agencies in Singapore 2020 Image: Maid-Power

This article is all about providing those looking for hiring a helper with some options of reliable maid agencies [updated 2020] to check out.

Nobody can deny that trustworthy agencies can make our helper hiring experience more pleasant though there is no guarantee that they will supply “perfect maids”. When foreign domestic workers come from different culture and backgrounds and are human beings with different character and mindset, we can only look for the “best match”.

And we understand how important it is for busy people to hire a helper. That is why we have compiled a list of dependable maid agencies to help you save your “doing-homework” time.

They are all MOM licensed agencies with many years of experience in the industry and with no demerit points. Their placement volume, transfer rate and retention rate are better than industry average (as stated by MOM’s website in July 2020).

1. Maid-Power

  • Maid-Power Image: Maid-Power
  • License
    92C4657
  • Experience
    27 years
  • Placement volume
    269 – Better than Industry Average 48
  • Transfer rate
    1.25% – Better than Industry Average 1.63%
  • Retention rate
    50.64% – Better than Industry Average 44.42%
  • Performance records
    July 2019 to July 2020

Guaranteed by more-than-27-year experience in the industry, Maid-Power is a reliable agency to work with. Their reputation spreads mainly through word-of-mouth and by this way they gain loyal customers over years.

SERVICES:

  • Application for work permit
  • Home leave processing
  • Renewal of passport
  • Renewal of work permit
  • Cancelling of work permit
  • Direct hire deployment
  • Local transfer
  • Complimentary service

SERVICE FEES:

  • Agency fee: $1500
  • Placement fee: $1500 (Filipino helpers); $2500 – $3000 (Indonesian helpers)

OFFICE HOURS:
Mon – Fri: 09:30 to 19:00
Closed on Saturdays, Sundays and Public Holidays

CONTACT:
Address: 304 Orchard Road, #06-15/16 Lucky Plaza, Singapore 467522
Phone: 6339 6161
Fax: 6733 1800
Email: service@maidpower.com

WEBSITE: http://www.maidpower.com/

2. Jforce Employment Service

  • Jforce Employment Service Image: Jforce Employment Service
  • License
    14C7171
  • Experience
    6 years
  • Placement volume
    707 - Better than Industry Average 48
  • Performance records
    July 2019 to July 2020

Leading in the domestic employment industry, Jforce has been successfully placing and training maids in Singapore to numerous clients. They have years of experience working with helpers from various countries, especially those from Indonesia and Myanmar, to provide care for the elderly and children. Also, the company is among a few Singapore maid agencies that bring in Cambodian maids.

Jforce’s exceptional service is backed up by a magnitude of testimonials that highly recommend their service. Furthermore, Jforce won prestigious awards due to consistently delivering quality customer service and providing a supportive environment for the new maids.

Their offices are open 7 days a week; it means Jforce’s staff is available on weekends to serve busy working people.

SERVICES:

  • Shortlist candidates
  • Airticket purchase
  • Medical checkup
  • Renew contract
  • Maid transfer
  • Repatriation
  • Holiday dropoff
  • Counselling
  • Embassy endorsement

PACKAGES:
Indonesia package with 2  replacement within 6 months:

  • Agency fee: $888 (fresh helpers); $988 (experienced helpers)
  • Placement fee: $3400 – $3650

Myanmar package with 2 replacement within 6 months:

  • Agency fee: $488 (fresh helpers); $688 – $788 (experienced helpers)
  • Placement fee: $2500 – $3600

Cambodia package with 2 replacement within 6 months:

  • Agency fee: $888 (fresh helpers); $988 (experienced helpers)
  • Placement fee: $3300 – $3400

OFFICE HOURS:

  • Mon to Fri: 10:30 – 20:00
  • Sat & Sun: 10:30 – 17:30

BRANCHES:
@ Boon Keng

Address: 23 Bendemeer Road, #01-515, Singapore 330023
Whatsapp : (65) 8133 4565
Phone: (65) 6635 2506 / 6909 7835
Email: bk_info@jforce.com.sg

@ Ang Mo Kio
Address: Blk725, Ang Mo Kio Ave 6, #01-4140, Singapore 560725
Whatsapp : (65) 9272 9018
Phone: (65) 6909 2213 / 6909 7836
Email: amk_info@jforce.com.sg

@ Jurong East
Address: 345 Jurong East Street 31, #01-13, Singapore 600345
Whatsapp : (65) 8596 1008
Phone: (65) 6681 5700
Email: jg_info@jforce.com.sg

WEBSITE: https://www.jforce.com.sg/

3. Inter Great

  • Inter Great Image: Inter Great
  • License
    14C6931
  • Experience
    6 years
  • Placement volume
    862 – Better than Industry Average 48
  • Performance records
    July 2019 to July 2020

Established since 2006, Inter Great is a leading and one of the fastest growing providers of maids and manpower in Singapore and Malaysia. Their professionalism and reliability have earned them various awards over the years including the prestigious Singapore 500 Enterprise Award 2018.

Inter Great is an accredited employment agency, and it offers a wide variety of maids depending on your requirements. They only provide maids that are well-trained and experienced and accredited by the embassies of their respective countries. Their maids come from Indonesia, Myanmar, and Philippines. They emphasize much on comprehensive training to improve the quality of their maids. Inter Great also offers home service care packages for employers with infant, bedridden individuals and immobile elderly.

Inter Great has quickly become a popular choice for many seekers of maid services in Singapore. Their work ethic focused on professionalism, honesty and sincerity have generated a flurry of positive reviews and word-of-mouth recommendations from many happy customers. Most of their customers remain loyal to the company due to the remarkable and consistent service before and after sales.

SERVICES:

  • One-stop maid solution provider
  • Employer-maid matching and recommendation
  • Transfer maids for face-to-face interview
  • Direct hiring from Philippines/ Indonesia/ Myanmar
  • Maids with Infant care, childcare, patient care, or elderly care experience
  • English/ Mandarin speaking maids available
  • Continuous improvement and training of maid skills and quality of work
  • Video interview or video of maids can be arranged
  • Home service available
  • Free consultation on maid related matters
  • Fast & responsive
  • Reliable after-sales services

PACKAGES & SERVICE FEES (Inclusive of GST) [updated @ July 2020]:
Agency Fee (2 replacements in 9 months):

  • Myanmar: $988 (Fresh), $1288 (Experienced)
  • Indonesia: $1088 (Fresh), $1288 (Experienced)

Agency Fee (1 replacement in 6 months):

  • Philippines: $1388 (Fresh), $1588 (Experienced)

Processing Fee: $210 – $430

  • Additional $400 Philippines Embassy Processing fee is applicable to Filipino

Placement Fee: Varies for each maid

*** Special SHN/ Covid Test assistance package available for overseas helpers.

Please check with their consultants for the latest packages available.

BRANCHES:
@ Ang Mo Kio
Address: 61 Ang Mo Kio Ave 8, #01-16 Jubilee Square Singapore 569814.
Phone: (65) 9776 6988 / 9729 0639 / 6767 1559

@ Bukit Timah
Address: 170 Upper Bukit Timah Road, #01-24 Bukit Timah Shopping Centre, Singapore 588179
Phone: (65) 8299 0026 / 9726 7969 / 6463 9189

@ Katong
Address: 865 Mountbatten Road, #01-12 Katong Shopping Centre, Singapore 437844
Phone: (65) 8809 6846 / 8339 7419 / 6344 1559

OFFICE HOURS:

  • Mon – Sat: 10:30am – 8pm
  • Sun/PH: 10:30am – 6:30pm

WEBSITE: http://enquiry.intergreat.sg/

4. 121 Personnel Services Pte. Ltd.

  • 121 Personnel Services Pte. Ltd.
  • License
    01C4854
  • Experience
    18 years
  • Placement volume
    355 – Better than Industry Average 48
  • Transfer rate
    0% - Better than Industry Average 1.63%
  • Retention rate
    62.66% - Better than Industry Average 44.42%
  • Performance records
    July 2019 to July 2020

The best thing when trading with 121 Personnel Services is that we don’t need to worry about placement fee (also known as maid’s loan) – a lump sum of money that employers are requested to pay upfront. This is possible because the company mainly deals in transfer helpers with no loans.

121 Personnel Services is 1 of the 9 CaseTrust Accredited maid agencies out of about 1900 FDW employment agencies [Information from MOM EA Directory and CASETrust as at April 2019].

Their agency fee is among the most reasonable rates in the market. This maid agency keeps the fee low in their 3 different packages but this doesn’t mean that the burden will be laid on the helpers in compensation for the income.

121 Personnel Services and its Match-Point System bring about a win-win situation to both the employer and the helper. Based on the employees’ needs, experience, skill sets and character and the employers’ needs, this system works as a “matchmaker” and suggests the “best match” for the two parties.

One more reason that makes the working experience with 121 Personnel Services comfortable is that they have good customer care service. Their free ebooks, free replacements for gold and platinum packages and The Family Satisfaction Program say best about this. During the contract period, if the helper doesn’t perform to your satisfaction or if any misunderstanding occurs, you can always call 121 Customer Care Team for help in resolving the matter without any cost.

SERVICES:

  • Recruit helper(s) who is/are transferring to another employer in Singapore
  • Bringing your own helper(s) from overseas to work in Singapore
  • Doing the processing work when you find your own helper
  • Recruiting new helper from overseas
  • Renewal of passport and work permit
  • Appealing to the Ministry of Manpower should your application be rejected

PACKAGES & AGENCY SERVICE FEES:

  • Platinum ($868): 3-year guarantee with 2 free replacements (exclude maid insurance and fee paid to MOM)
  • Gold ($698): 1 year 3 months guarantee with 1 free replacement (exclude maid insurance and fee paid to MOM)
  • Silver ($628): No guarantee but discounted price for replacement (exclude maid insurance and fee paid to MOM)

OFFICE HOURS:
Mon to Fri: 10:15 – 18:00
Sun: 10:15 – 15:00
Closed on Saturdays and Public Holidays

CONTACT:
Address: 545 Orchard Road, #12-07, Far East Shopping Centre, Singapore 238882
Phone: (65) 6733-8121
Email: service@121personnel.com

WEBSITE: http://www.121personnel.com/

5. 1 Assist Agency

  • 1 Assist Agency Image: 1 Assist Agency
  • License
    14C7037
  • Experience
    6 years
  • Placement volume
    149 – Better than Industry Average 48
  • Transfer rate
    1.53% – Better than Industry Average 1.63%
  • Retention rate
    49.19% – Better than Industry Average 44.42%
  • Performance records
    July 2019 to July 2020

A trustworthy company in the industry, 1 Assist Agency provides a multitude of services to equip you with the right fit for your needs. Whether you require a maid for elderly support, child care, or helping with all the household chores, 1 Assist Agency filters out all the details for you to find the perfect match.

Talking about 1 Assist Agency’s service highlights, there is no hesitation to mention their confidence in providing support helpers for elderly care. They are in partnership with the Agency of Integrated Care (AIC) to provide helpers for needy elderly in Singapore. They can also accommodate for language requirements, looking for Mandarin and dialect speaking helpers from Indonesia and Myanmar to provide better communication and services for the elderly.

1 Assist Agency is open every day of the week, which means the staff at 1 Assist Agency can help you search for the right maid during any day of the week.  

SERVICES:

  • Work permit application /Issuance/Cancellation/Renewal
  • Passport Renewal
  • Direct Hire Service from Helper Country for ExSpore helpers only
  • Home Leave Arrangement
  • Maid Pickup/Repatriation Service

PACKAGES:
Indonesia package with 3 replacement within 9 months:

  • Agency fee: $588 (fresh helpers); $788 (experienced helpers)
  • Placement fee: $2500 – $3850

Myanmar package with 3 replacement within 9 months:

  • Agency fee: $388 (fresh helpers); $688 (experienced helpers)
  • Placement fee: $1800 – $3500

Philippine package with 1 replacement within 6 months:

  • Agency fee: $688 (fresh helpers); $688 (experienced helpers)
  • Placement fee: $2200 – $3000

PROCESSING FEE: $160 to $835

OFFICE HOURS:

  • Mon to Fri: 11:00 – 20:00
  • Sat & Sun: 10:30 – 18:30pm
  • Closed on PH

CONTACT:
Address: 170 Upper Bukit Timah Road #03-63k Bukit Timah Shopping Centre S588179
Phone: + 6463 0419

WEBSITE: https://1assist.com.sg/

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