10 Best Maid Agencies in Singapore 2023 for an Easy Helper Find

Living | November 14, 2023

Image: Maid-Power

Nobody can deny that trustworthy agencies can make our helper hiring experience more pleasant though there is no guarantee that they will supply “perfect maids”. When foreign domestic workers come from different cultures and backgrounds and are human beings with different characters and mindsets, we can only look for the “best match”.

And we understand how important it is for busy people to hire a helper. That is why we have compiled a list of dependable maid agencies to help you save your “doing homework” time.

They are all MOM-licensed agencies with many years of experience in the industry. Their placement volume, transfer rate, and retention rate are better than the industry average (as stated by MOM’s website in November 2023).

1. Inter Great

Image: Inter Great

Best for

Maids for infants, bedridden individuals, and immobile elderly

License

14C6931

Experience

9 years

Placement volume

876 – Better than Industry Average 45

Retention rate

67.78% – Better than Industry Average 65.13%

Performance records

Nov 2022 to Nov 2023

Address

See below

Phone

+65 8299 0026 | +65 9729 0639 | +65 8909 2845 | + 65 8339 7419

Opening hours

Mon to Sat 10:30 - 20:00
Sun & PH 10:30 - 18:30

Website

Inter Great

Inter Great Employment Pte Ltd is one of few maid agencies in Singapore that have been recognized with the Singapore 500 Enterprise Award. They clearly distinguish their services by focusing on specific requirements such as elderly care. If you are concerned about security, they got you covered.

Inter Great emphasizes checking and verifying the accreditation of the maids by respective agencies. With all this, they maintain high-quality services and responsive customer service evident in most online reviews.

Highlights

Professional and reliable services: The professionalism and reliability of Inter Great have not only been recognized by their customers. Rather, the agency holds the prestigious Singapore 500 Enterprise Awards, which clearly indicates their professionalism.
Extensive focus on security: You must be reluctant to get a maid after reading an online story where a maid ran away after stealing the money. Right? Well, Inter Great ensures you that this won’t happen as they put an extensive emphasis on checking and verifying the records of maids from respective embassies.
Providing bilingual maids: If you are in Singapore and Mandarin is not your mother language, Inter Great gets you covered. They provide both English and Mandarin-speaking maids to understand and respond to all your needs.
Face-to-face interview with maids: To respond to all your doubts about the maid that you are planning to recruit, Inter Great can also arrange a face-to-face interview with your maid. What else do we need?
Maid for specialized requirements: Inter Great is also an expert in providing you with trained and experienced maids for childcare, patient care, and elderly care.

SERVICES

One-stop maid solution provider
Employer-maid matching and recommendation
Transfer maids for a face-to-face interview
Direct hiring from the Philippines/ Indonesia/ Myanmar
Maids with Infant care, childcare, patient care, or elderly care experience
English/ Mandarin speaking maids available
Continuous improvement and training of maid skills and quality of work
Video interviews or videos of maids can be arranged
Home service available
Free consultation on maid-related matters
Fast & Responsive
Reliable after-sales services

PACKAGES & SERVICE FEES (Inclusive of GST) [updated @ October 2023]:
Agency Fee (2 replacements in 9 months):

Myanmar: $1088 (Fresh), $1488 (Experienced)
Indonesia: $1188 (Fresh), $1488 (Experienced)

Agency Fee (1 replacement in 6 months): Philippines: $1488 (Fresh), $1688 (Experienced)

Transfer Maid Agency Fee: Please call to check with customer service consultants for availability and fee

Processing Fee: $210 – $540. An additional $600 Philippines Embassy Processing fee is applicable to Filipino

Placement Fee: Varies for each maid

*** No SHN/COVID test fee, based on current regulation.

Please check with their consultants for the latest packages available.

BRANCHES:
@ Ang Mo Kio
Address: Blk 726 Ang Mo Kio Ave 6, #01-4152, Singapore 560726
Phone: (+65) 9729 0639 | (+65) 8339 7419 | (+65) 9776 6988 | (+65) 6767 1559

@ Katong
Address: 865 Mountbatten Road, #01-12 Katong Shopping Centre, Singapore 437844
Phone: (+65) 8299 0026 | (+65) 8909 2845 | (+65) 8809 6846 | (+65) 6344 1559

2. Jforce Employment Service

Image: Jforce Employment Service

Loved for

Quick services, even during a weekend

License

14C7171

Experience

9 years

Placement volume

708 – Better than Industry Average 45

Retention rate

69.25% – Better than Industry Average 65.13%

Performance records

Nov 2022 to Nov 2023

Address

See below

Phone

+65 6635 2506

Opening hours

Mon to Fri 10:30 – 20:00
Sat & Sun 10:30 – 17:30

Website

Jforce Employment Service

With an impressive customer rating from thousands of clients, Jforce provides you with multiple options and packages according to your requirements. The company classifies itself as an express maid agency with an excellent track record.

Jforce also maintains exceptional responsiveness and will also be available during weekends. The company has three different branches that you may access at your convenience.

Highlights

High focus on maids’ training: Aside from just becoming a third party between you and your maid, Jforce goes the extra mile by training the maids. The maids coming from this agency will just clearly stand out from the crowd regarding their work’s quality.
Available during weekends: You didn’t find time to consult them for your maid during your workdays? No worries, as Jforce ensures their staff’s availability during weekends.
Provides Cambodian maids: Jforce is one of few agencies in Singapore that offers Cambodian maids as well at a very reasonable cost.
Diversity of packages and competitive rates: Jforce has ensured to provide you with a range of packages following your needs. Plus, they have very competitive rates to make the deal perfect for you.
Multiple branches: No matter where you are shifting across the city, Jforce will be a few miles away to see. They have several branches to ensure excellent responsiveness to customer needs.

SERVICES

Shortlist candidates
Air ticket purchase
Medical checkup
Renew contract
Maid transfer
Repatriation
Holiday dropoff
Counseling
Embassy endorsement

PACKAGES
Indonesia package with 2 replacements within 6 months:

Agency fee: $1188
Placement fee: 6-7 months

Myanmar package with 2 replacements within 6 months:

Agency fee: $1188
Placement fee: 6-7 months

Cambodia package with 2 replacements within 6 months:

Agency fee: $1188
Placement fee: 5-6 months

Philippine package with 2 replacements within 6 months: Agency fee: $1488

BRANCHES
@ Boon Keng
Address: 23 Bendemeer Road, #01-515, Singapore 330023
Whatsapp : (65) 8133 4565
Phone: (65) 6635 2506
Email: bk_info@jforce.com.sg

@ Ang Mo Kio
Address: Blk725, Ang Mo Kio Ave 6, #01-4140, Singapore 560725
Whatsapp : (65) 8596 1008
Phone: (65) 6909 2213
Email: amk_info@jforce.com.sg

@ Jurong East
Address: 345 Jurong East Street 31, #01-13, Singapore 600345
Whatsapp : (65) 8890 1622
Phone: (65) 6909 7782
Email: jg_info@jforce.com.sg

3. 1 Assist Agency

Image: 1 Assist Agency

Best for

Elderly care services

License

14C7037

Experience

9 years

Placement volume

775 – Better than Industry Average 45

Retention rate

66.07% – Better than Industry Average 65.13%

Performance records

Nov 2022 to Nov 2023

Address

See below

Phone

+65 6463 0419 | +65 6993 9224

Opening hours

Mon to Fri 11:00 – 19:00
Sat & Sun 10:00 – 18:00
Closed on PHs

Website

1 Assist Agency

The partnership of 1 Assist Agency with the Agency of Integrated Care (AIC) makes this the best choice for elderly care services. Having a large diversity in terms of skillset, the agency assures high-quality services for any specialized requirements.

You may find them higher on placement fees; however, the staff’s skills and dedication will ultimately justify that. You can also access them during any day of the week as they are open during weekends.

Highlights

Diversity of skills: You got multiple skillset requirements in your upcoming maid? This is an easy-peasy deal for 1 Assist Agency. They can quickly filter out all your needs of varied nature to offer you their best maids.
Operates during weekends: Except for public holidays, 1 Assist Agency is always available for your services, even during the weekends. They can help find your next maid for any day of the week, and you should not worry about your schedule of looking for a maid during the weekend.
Competitive rates: Although the agency has moderately higher placement fees, the agency fees are very nominal compared to what others are charging. So, if you are tight on your budget, this might be an option to consider.
Specialized in elderly care: 1 Assist Agency has a partnership with the Agency of Integrated Care (AIC) and they would be your first stop if you are exploring a helper for the same purpose. Their collaboration with AIC is an additional assurance that the maid they provide will not disappoint you with their service quality.

SERVICES

Work permit application /Issuance/Cancellation/Renewal
Passport Renewal
Direct Hire Service from Helper Country for ExSpore helpers only
Home Leave Arrangement
Maid Pickup/Repatriation Service

PACKAGES
Indonesia package with 2 replacements within 9 months:

Agency fee: $888 (fresh helpers); $988 (ExMiddle East/ExMsia/ExBrunei helpers); $1088 (ExSpore) helpers; $1288 (ExHk/ExTaiwan) helpers
Placement fee: $2500 – $3950

Myanmar package with 2 replacements within 9 months:

Agency fee: $688 (fresh helpers); $1088 (ExSpore helpers)
Placement fee: $1950 – $3500

Philippine package with 2 replacements within 9 months:

Agency fee: $788 (fresh helpers); $888 (ExMiddle East/ExMsia/ExBrunei helpers); $988 (ExSpore) helpers; $1188 (ExHk/ExTaiwan) helpers
Placement fee: Check with Agency

Transfer Maid package with 1 replacement within 6 months:

Agency fee: Check with Agency
Placement fee: Depends if maids have any outstanding fee

PROCESSING FEE: $170 to $953

BRANCHES

@ Bukit Timah
Address: 170 Upper Bukit Timah Road, #03-31/48, Bukit Timah Shopping Centre, Singapore 588179

@ Katong Shopping Centre
Address: 865 Mountbatten Road, #01-09 Katong Shopping Centre, Singapore 437844

4. Ministry of Helpers

Image: Ministry of Helpers

Best for

Hassle-free employer and helper matching

Address

195 Pearl's Hill Terrace, #02-16, Singapore 168976

Phone

+65 8010 1532

Opening hours

24 hours

Website

Ministry of Helpers

contact@ministryofhelpers.com

“Better connections, make better homes.” This is the slogan of the Ministry of Helpers, an integrated platform that provides a venue for better matching between helpers and employers. Launched only this year, it’s a new and innovative concept that is changing and improving the way employers find help and job-seeking maids find work. So if you are looking for a helper or if you are a maid looking for an employer through a hassle-free system, the Ministry of Helpers can be the right platform for you.

Highlights

One-stop e-platform: Ministry of Helpers goes beyond employer-employee matching. It also provides management and development services for employers and helpers to help them establish long-lasting working relationships.
Direct matching eliminates middlemen: The matching process involves preferences filters, matches shortlist, and an interview system that ensures matches and engagements are based on informed decisions. This eliminates go-betweens, which also eliminates additional paperwork and extra costs.
Comprehensive training programs for helpers: The program contains more than 100 videos and quizzes, including certifications, for helpers. It is a foolproof system that employers can use as a reference for the hiring process. Other development programs are also accessible for both employers and helpers which help strengthen and grow the employer-employee relationship.
Management tools for more efficient work output: Ministry of Helpers also provides management tools such as task scheduler and digital financial services that help manage household expenditures, salaries, and remittances.

SERVICES & PRICES: S$49 includes

Unlimited candidate profiles
Forum Access (Q&A, News, Resources)
Candidate access (chats and video)
Contract Preparation Assistance
Family Organizer
Maid Insurance
Step-Up Video Trainings
Debit Card for Household Expenditure
Debit Card for Helper
Concierge Service Access

5. Universal Employment Agency Pte Ltd

Image: Universal Employment Agency Pte Ltd

Best for

Transfer maids with experience in care for infant, children, and elderly

License

87C4847

Experience

36 years

Placement volume

645 – Better than Industry Average 45

Transfer rate

0.67% – Better than Industry Average 0.89%

Retention rate

72.74% – Better than Industry Average 65.13%

Performance records

Nov 2022 to Nov 2023

Address

304 Orchard Road
#01-97 & #03-52
Lucky Plaza
Singapore 238863

Phone

+65 6735 3456

Opening hours

Mon to Fri 10:00 - 19:00
Sat & Sun 10:00 - 17:00
Closed on Tues & Ps

Website

Universal Employment Agency

info@universal.sg

Universal Employment Agency Pte Ltd is one of the best maid agencies in Singapore, operating since 1986 with expertise in the placement of foreign domestic helpers.

Over 10,000 customers have trusted the company as they have one of the highest retention rates, as reported by MOM.

Their expert views are often sought after by the media which includes the following just to name a few, Straits Times, AsiaOne, SimplyHer, The Guardian, etc.

Highlights

Has over 36 years of experience: Universal Employment Agency Pte Ltd with three decades of experience under their belt, rest assured that they are always passionate about understanding your requirements and will assist you in the placement of foreign domestic helpers mainly from Indonesia, the Philippines, and Myanmar for your family.
Highly-rated maid agency in Singapore: You will often see great reviews by happy customers on Google, Facebook and etc, with many complimenting their professionalism and the high-quality services rendered by Universal Employment Agency Pte Ltd, which proves that they are a maid agency that always aims to deliver.
Transfer helpers availability: Hiring a transfer helper during this pandemic is especially difficult, but Universal Employment Agency Pte Ltd is one of a few maid agencies in Singapore that always have a ready pool of transfer helpers for your selection.

SERVICES

Placement of transfer maids
Direct hire of maids
Placement of first-timer maids
Direct hire of maids
Placement of ex-Singapore maids
Application of maid (FDW) work permit
Placement of ex-abroad maids
Renewal of maid (FDW) work permit
Maids for newborn and infant care
Comprehensive insurance coverage for maids
Maids for children care
Maids (experienced caregivers) for elderly care
Maids for housework and cooking
Home leave application for Filipino maids
Settling-in-programme (SIP)
Maid repatriation service

6. Green Employment

Image: Green Employment

Loved for

Green Nannies with a heart

License

21C0720

Placement volume

292 – Better than Industry Average 45

Transfer rate

0.42% – Better than Industry Average 1.02%

Performance records

May 2022 to May 2023

Address

Blk 116 Lorong 2 Toa Payoh
#01-152
Singapore 310116

Phone

+65 8908 9900 | +65 8126 9366 | +65 9834 0983 | +65 8030 9333

Opening hours

Mon to Fri 10:30 - 20:00
Sat & Sun 10:30 - 18:30

Website

Green Employment

Green Employment Pte Ltd (Licence No: 21C0720) is committed to providing house helper service that is anchored on love and compassion. The company believes that a nurturing bond between employers and employees is key to a long-lasting working relationship.

Green Employment is one of the few companies in the industry dedicated to its social responsibility by giving back to the families in Singapore and the communities in the home countries of their employees. So, if this is one of your considerations in a company that you engage with, then Green Employment is an excellent choice for you.

Highlights

Above and beyond service commitment: Green Employment Agency is manned by a team of professionals with many years of industry experience. They can also give advice and solutions to your employment needs.
Careful screening and selection: All maids at Green Employment Agency undergo a strict screening process to ensure that they are reliable and trustworthy. They also undergo intensive training to provide qualified and skilled maids to Singapore families.
Focus on competency and profile matching: No match between employers and employees is perfect but Green Employment aims to provide the best match for you through profile matching. Maids are provided according to the client’s needs and requirements.
Transparent pricing and refund policy: The fee structure is clearly defined to avoid misunderstandings. A refund option is available if the working relationship does not work out.
Professional & reliable one-stop employment services: Green Employment Agency also provides services for other employment needs such as nurses and caregivers.

SERVICES

Indonesia/ Myanmar/ Filipino Migrant Domestic Workers
Foreign Workers
Foreign Nurses/ Caregivers
Candidate Sourcing/ Matching
New / Transfer Helper
Direct Hire Application
Work Permit Application/ Renewal
The Philippines/ Indonesia Embassy Processing
Home Leave Application
Repatriation Service

BRANCHES
@ Toa Payoh
Address: Blk 116 Lorong 2 Toa Payoh, #01-152, Singapore 310116 (next to Braddel MRT)
Phone: (+65) 8126 9366 | +65 9834 0983 | (+65) 6530 3990

@ Kovan
Address: 205 Hougang St 21, #03-12A Heartland Mall, Singapore 530205 (next to Kovan MRT)
Phone: (+65) 8908 9900 | (+65) 8030 9333 | (+65) 6463 9189

7. First Maid

Image: First Maid

Loved for

Comprehensive maid employment processing

License

20C0141

Experience

3 years

Placement volume

445 – Better than Industry Average 45

Retention rate

65.3% – Better than Industry Average 65.13%

Performance records

Nov 2022 to Nov 2023

Address

170 Upper Bukit Timah Road
B1-21 Bukit Timah Shopping Centre
S588179

Phone

+65 8488 7603

Website

First Maid

info@firstmaid.sg

First Maid is a leading maid services agency in Singapore that is focused on job placements for foreign domestic workers. It was established in 2020 by a team of experts who have more than 10 years of experience in the employment services industry.

The company’s services include maid employment, maid insurance, and maid paperwork, covering all your concerns about hiring a maid in Singapore and ensuring a seamless experience for your maid search.

Highlights

Extensive database of trustworthy maids: First Maid has more than 300 biodata of prospective maids from the Philippines, Indonesia, Myanmar, India, and Cambodia.
Well-trained, “skill-fit” maids: All maids at First Maid undergo mandatory training before they are deployed to make sure that they are equipped with the right skills for the job.
Hassle-free employment processing: On top of providing you with the most qualified maid, First Maid also offers paperwork services that take care of all the requirements during the hiring process. These include work permit application, passport application/renewal, and air ticket booking, among others.
Winner of various awards: First Maid is a multi-awarded company that earned the approval of top award-giving bodies. Their multiple accolades include Reader’s Digest Quality Service Award, and The Straits Times Singapore’s Best Employer Award.

SERVICES

Foreign Domestic Workers Services
Maid Insurance
Direct Hire Services
Work Permit Application/ Renewal
Passport Renewal
Work Permit Cancellation
Repatriation
Home Leave Processing
Transfer Maid Services
Elder Care Course (Caregiver Training Grant Approved Course)
Air Ticket Booking Assistance

SERVICE FEES

Refundable booking deposit: S$500
Basic salary for foreign workers: Ranges from S$480 – S$600

8. 1.Alpha Employment Agency

Image: 1.Alpha Employment Agency

Loved for

Affordable rates

License

21C0788

Placement volume

184 – Better than Industry Average 45

Transfer rate

0.61% – Better than Industry Average 0.89%

Performance records

Nov 2022 to Nov 2023

Address

170 Upper Bukit Timah Road
#02-23 Bukit Timah Shopping Centre
Singapore 588179

Phone

+65 8883 2566

Opening hours

Mon to Fri 10:30 - 19:30
Sat & Sun 10:30 - 18:30
Closed on PHs

Website

1.Alpha Employment Agency

1.alpha.enq@gmail.com

1.Alpha Employment Agency is a duly licensed maid recruitment agency in Singapore. It is a newcomer in the industry that is fast gaining ground due to its reliable helpers and affordable rates.

The agency specializes in the recruitment of helpers from Myanmar, the Philippines, and Indonesia.

Highlights

Meticulously selected helpers: All applicants at 1.Alpha Employment Agency are subjected to a personal one-on-one interview with the assessment team to weed potentially problematic employees.
Maids are well-trained in essential skills: The helpers who pass the initial stage of the selection process must pass the Practical Household Skills Test before they are trained in skills development and communication. Once they arrive in Singapore, the maids undergo familiarization training to orient them to Singapore living and the local household working style.
Affordable rates with no hidden costs: Alpha Employment Agency offers competitive fees that are declared outright during the maid selection process. There are no hidden costs or surprise fees.

SERVICES: Foreign domestic workers’ services

SERVICE FEES: The average salary is S$480 – S$800.

9. My Employment Agency

Image: My Employment Agency

Loved for

Efficient job matching

License

19C9558

Experience

4 years

Placement volume

629 - Better than Industry Average 45

Retention rate

68.97% – Better than Industry Average 65.13%

Performance records

Nov 2022 to Nov 2023

Address

Far East Plaza #02-60
14 Scotts Road
Singapore 228213

Phone

+65 9720 0099

Website

My Employment Agency

enquiry@myemploymentagency.sg

My Employment Agency was founded in 2019 to help both employers and aspiring maids find a well-balanced employee-employer relationship. Its founder, Magdalene Low, saw the disparity between employers' needs and available skills so she established the agency to fill this gap.

My Employment Agency is built on the foundation of sincerity, transparency, and responsive support. It is highly recommended for employers who seek maids who closely match their employment requirements.

My Employment Agency's outstanding service has earned them high-rated reviews from their customers.

Highlights

Efficient selection process for job matching: My Employment Agency continuously improves the selection process to find the closest match between helpers and employers.
Well-trained and trustworthy helpers: The helpers at My Employment Agency are trained by professional nurses to equip them with the necessary skills needed for the job, especially in elderly or child care.
Vast range of helpers to choose from: Most of the available helpers come from the Philippines, Myanmar, and Indonesia. Some of them are trained to speak in Mandarin to meet the needs of employers who seek this requirement.

SERVICES

Personalized Sourcing
Recruitment
Logistics and Lodging
Work Permit Application, Renewal, and Cancellation
Passport Renewal
Insurance Coverage
Home Leave Application
Repatriation
In-house Training
Settling-in Programme (SIP)
Caregiver Training (CTG)
Employer’s Orientation Programme (EOP)

ALL LOCATIONS

@ Far East Plaza: 14 Scotts Road, #02-60, Far East Plaza, Singapore 228213
@ International Plaza: 10 Anson Road #02-12, International Plaza, Singapore 079903

10. Helpling

Image: Helpling Singapore

Best for

Maid and home maintenance services

Address

179B Telok Ayer Street
#03-01
Singapore 068627

Phone

+65 3158 3871

Website

Helpling

Helpling is a housekeeping platform that provides maids with cleaning and maintenance services. If you’re looking to employ a permanent maid for your home or simply looking for cleaning services, Helpling can be a great option. It is an award-winning cleaning concierge offering rigorously trained housekeepers who have trained in hotels.

Highlights

Insured, vetted, and experienced maids: All of the housekeepers at Helpling are professionally trained. The company also does thorough background checks. In addition, the cleaning sessions are insured (public liability insurance policy). So you can be certain that your home is in safe hands.
Wide range of services at competitive rates: Helpling is a housekeeper and cleaner marketplace connecting people with experienced helpers. From simple house cleaning to floor polishing, customers can benefit from various cleaning and home maintenance services.
One-off and weekly cleaning options: You can book a one-off service session by the hours or set a weekly cleaning schedule. The latter offers more convenience and discounted pricing. Every week the maid will come in and clean your house. You can also request special cleaning services like fridge or carpet cleaning.
Quick and easy online booking process: The booking process is entirely online (website and mobile application). It starts with the postcode. Then you must fill out the form and select the services you want. You’ll need to pay online. Once your booking is confirmed, you’ll receive an email confirmation with all the details about the maid.
Date and time of your choice, including weekends: Helpling allows you to set the cleaning schedule whether you request a one-time cleaning or weekly visits. You can even request visits on the weekend and choose a time that is most convenient for you.

SERVICES